Member Survey Results
Dear Hamilton Lakes Family,
At the end of last season, we developed a comprehensive member survey to solicit feedback from you, our most valuable asset. We asked you to be candid with your comments, ensuring they would anonymous and confidential. I am pleased to report that over 200 families completed the survey, or ~40% of our membership, which is a terrific response rate. We especially appreciate the candor in which you provided the club with opportunities for improvement, for that is how we accomplish our goals for continuous improvement and enhanced member experience. The detailed results of the survey are summarized in the linked slides. Special thanks to Hamilton Lakes member Shannon Childs for her great work in putting together the results summary. In addition to the summary, we have provided you with details of the actions the Hamilton Board and staff are taking in response to your feedback. We sincerely hope you will be pleased with our progress. If you have any questions, please do not hesitate to contact me, Jean Eagan (Club Manager), or any other staff or board member.
Thank you again for your feedback. We look forward to a great season at Hamilton Lakes Swim & Tennis.